Arroyo Real Estate is a boutique LA real estate company made of a close knit, collaborative team of agents and assistants. As an independent agency, we have the freedom to be creative, move quickly and act nimbly to determine what’s best for our clients. Our top priority is to ensure a smooth, positive, and (dare we say?) fun home buying and selling experience. We’re doing things differently to ensure the best outcomes for our clients.

Over the course of our collective decades in real estate, we’ve kept an eye not just on the market, but on the nuances of the way the industry itself is evolving. Like a lot of industries, there’s been a long-growing trend toward monolithic companies and automating the client experience. But in residential real estate—a business rooted in emotion, communication, and a personalized experience—we’ve decided to turn away from a trend that we believe is destined for backlash and build our own real estate company of “Realtors for people who don’t like Realtors.”  For Arroyo Real Estate, this business is about a lot more than contracts and transactions. Our team motto, “Here to Help,” describes our approach perfectly. We are here to be your partners in the oftentimes stressful process of buying, selling or moving. From before you even seek out a lender or figure out what to do to prep your house to go on the market, we’ve got you covered. Arroyo will seamlessly guide you through the behind-the-scenes parts of the process like packing and inspections all the way through to moving, decorating your new home and finding your new favorite neighborhood cafe.

Tom Flanagan

Managing Partner
tom@arroyo.la
626.755.5050

Tom is from the streets. And by streets we mean Pasadena, CA, which has many lovely streets. With over 20 years of experience, Tom has represented buyers and sellers in the Pasadena area and throughout Los Angeles County. Tom was one of the top producers company-wide at John Aaroe Group and Pacific Union Real Estate which has now merged with Compass. In addition to homes, Tom is well experienced in income property sales and multi-family investments after a career start as an associate at Marcus & Millichap.

Tom specializes in selling real estate in the Greater Pasadena area and Northeast Los Angeles. His core markets include San Marino, South Pasadena, La Canada, La Crescenta/Montrose, in addition to the City of Pasadena.

Tom is a UCSB graduate and attended San Marino High School. He currently lives in the Pasadena area with his wife and two children. Tom is an active participant in various social projects which he supports and is a dedicated member of the Pasadena Tournament of Roses.

Bill Doll

Founding Partner
bill@arroyo.la
310.266.8170

When navigating real estate opportunities, essential groundwork needs to be prepared with thorough understanding of the specific property, the people involved, and the potential problems. Billy is diligent in his preparation, thoughtful in his planning and personal in his communication.

Billy is a local neighbor – raised in San Marino and living in Madison Heights – and he has the elevated business methods to deliver the best results.

Graduated from Denison University, BA History ’99

Crystal Ferris

Agent
crystal@arroyo.la
909.289.2002

Crystal Ferris

Born and raised in Southern California, Crystal Ferris moved to Los Angeles in 2006 to attend graduate school. Grateful to live in such a vibrant, diverse, and lively city, Crystal has lived in the area since then, raising her two daughters with her husband and pursuing several entrepreneurial ventures. As a real estate professional, she consistently draws on her knowledge and appreciation of the city in order to best serve her clients.

Crystal thrives in fast-paced work environments and loves the thrill of approaching challenges with creativity and optimism. Organized with a keen eye for detail, she has a talent for fully investing herself in a project. By combining her ability to multitask with her impressive work ethic, she works tirelessly on behalf of her clients.

During her own home renovation in 2019, Crystal acted as both designer and foreman. Her deep appreciation for aesthetics, paired with her financial awareness, allowed her to think about design and functionality while balancing cost and return on investment. Crystal understands the true financial and emotional value of a home and is eager to help her clients reach their own real estate goals.

With a bachelor’s degree in biology and a master’s degree in neurobiology, Crystal initially began her career as a research scientist, working in a stem cell research lab before pursuing teaching and entrepreneurship. Throughout the course of her colorful and diverse career, Crystal has learned that she has a great propensity for creative problem-solving and feels most fulfilled when helping others.

Outside of work, Crystal enjoys spending quality time with her children and dog. She also enjoys cooking, drinking good wine, exploring the city, and trying new restaurants.

Operations Coordinator

Loryn Cervenka

C. Couvillion

“Tom Flanagan was my realtor for the sale of my San Marino home. He was wonderful to work with and always kind. He understood what I needed and when I needed it to happen. The marketing materials that he created were superior including his website for the house. He got me more than I expected for the sale of my home with great terms. Closing was very easy. I highly recommend him.”

~C. Couvillion

Brian Heany

“Tom Flanagan recently helped us sell our home and purchase a new one. Tom was the perfect choice for us. He understood our exact needs, our budget and our specific timeline. He was courteous and caring and always made us feel like we were a priority. Through it all, Tom kept us well-informed and patiently answered all of our questions. He sold our home quick and efficiently and was relentless in the hunt to help us find a new one. On top of it all, Tom was able to help us stay in our former home until we could move into our new place. Tom is a hard worker and a true professional. We would definitely work with Tom again and highly recommend him.”

~Brian Heany

M. Gross

“Without the expertise of Tom Flanagan, my family and I would not be in the situation we are currently in. We hired him to sell our home in Pasadena and help us move to La Canada. His process was outstanding. Such a pleasure to work with. He sold our home for more than we hoped for. We now live in our dream home, dream area, and most importantly dream school district, and because of Tom and his negotiation skills we are in the right property. I really appreciate the time that he took to explain all aspects of the transaction to my wife and I, we were treated with great respect, and never felt like we were in the dark. If you are looking for an honest straight shooter to help you buy or sell your property, I would highly recommend Tom.”

~M. Gross

E. Hsu

“Having looked for a house along the Metro Gold line neighborhoods for almost three years, been pummeled by the aggression of a seller’s market, and dulled all discernment for quality from beaming beatific to diamond in the rough, I had probably transformed into what could very well be a hardened, pessimistic, nightmare client. Getting paired with Tom as my agent was a complete coincidence – and one that meant the critical difference between casting yet another leaden offer for a multiple offer listing and being the one whose offer was chosen. Our deal was tough because the sellers knew that their property was hot and that buyers like me were a dime a dozen. Tom was able to navigate the tricky waters between relentless sellers and a buyer with steadfast limits. In spite of it all, and to my great surprise, Tom was still able to strike a happy medium and guide us all seal to a mutually satisfying deal. Tom has been sensitive yet unflinching, clever and honest, analytical but humanist, market-aware while receptive to my idiosyncratic predilections. He worked very hard to help me achieve this purchase. Thanks Tom!”

~E. Hsu

F. Sterman

“I have been a Real Estate investor for over 25 years, and currently the owner of approximately 900 units in the Los Angeles area. For the past nine months, I have been working through the efforts of Tom Flanagan. Tom has been very beneficial to my business. In a short time, Tom brokered transactions for me that involved over 200 units, totaling almost $36,200,000. He not only sold my properties, but also found other properties for me to trade my equity. These properties were situated in better locations, improved my real estate position, and increased my income. He was great negotiating with Buyers and Sellers, and solving any problems that arose in the course of the escrows. Tom is conscientious and personable, and believes in building a relationship with his client. I would recommend him to any investor or seller, to make the best deal possible.”

~F. Sterman

A. Walker

“Tom changed our lives! He not only found us the charming century-old Craftsman of our dreams, he helped us fine-tune our offer to beat out the competition. As an editor for Curbed LA I am in contact everyday with many real estate agents, but Tom was our first choice. I would be happy to recommend his services to anyone.”

~A. Walker

J. Perkins

“Tom did an outstanding job for us in finding what we were looking for in Pasadena. My wife and I are discriminating buyers so we were excited to find something at our price point that also had the architectural integrity we were seeking. Tom made the process as painless as possible for us and I would highly recommend Tom, he is a real professional!!”

~J. Perkins

J. Mnoian

“Thank you Tom! It was a pleasure working with you. I really appreciate all your help in finding this place and getting it before any other offers came through. I absolutely love my home!”

~J. Mnoian

Mark Ziegler

“I recently had the good fortune to select Tom to handle the sale of my home in Sierra Madre. After interviewing a few other agents, I met with Tom and was immediately impressed with his knowledge of the local market and ideas on marketing my home. He gave me great input on minor changes I could make to improve the appeal of the property, along with a solid marketing strategy. After 4 days on the market, I had 9 offers all over asking. The sale closed in less than 30 days at more than 15% over ask! Tom was always available to answer my questions and follow up on all the small details that keep a listing and escrow moving along. I’d highly recommend him to anyone looking for an honest, skilled and personable Realtor.”

~Mark Ziegler

J. Bloeser

“I had the pleasure working with Tom Flanagan to sell our home. When I was trying to select an agent to work with, Tom was the clear winner as he was extremely personable, displayed professionalism and a high level of confidence. In the end, his experience really paid off as we got the house ready in a very aggressive time period and had multiple buyers in bidding war with backup offers throughout the escrow process. His work was superb. We were very pleased with Tom, grateful that we had her in our corner and would highly recommend her to anyone interested in buying or selling a home.”

~J. Bloeser

Tracey P.

“Coming from another state, I was not at all familiar with the local market or the local realtors for that matter. Tom proved himself to be truthful, knowledgeable and experienced, all qualities an agent should possess. Tom’s integrity not only provided me with knowledgeable information regarding the community and its history, he was also a tremendous help when it came to negotiations. In an occupation that requires constant communication, Tom continually kept me informed and made himself available at all times. I truly felt Tom understood my needs and he definitely made the whole process much easier.”

~Tracey P.

D. Han

“In a matter of weeks, Tom helped us find a home in a very sought-after area of La Crescenta. After 2 very long years of searching on Redfin, Trulia and Zillow, Tom helped us navigate a very competitive seller’s market, and helped us realize the value of working with a well-connected and trustworthy real estate agent. Tom is attuned to the market, but more importantly he’s a great listener. He heard our wants, figured out our needs and found a great option for us — all in a non-pushy, dependable, and affable manner that makes working with him totally great.”

~D. Han

Dave Abrams

“Tom Flanagan was our Realtor for the sale of our property at 2465 S. Oak Knoll Avenue in San Marino, CA. Tom did an outstanding job and was able to make a transaction work that fit both our timing and financial objectives. Tom was professional and easy to work with – not a high stress guy! The marketing materials he developed were top notch. We had several offers to choose from, and once we picked a buyer, he kept on top of the buyer’s agent to make sure we stayed on track with our timeline. I am pleased to provide Tom with the highest recommendation, and am happy to talk to anyone that would consider using him.”

~Dave Abrams

Taejo Kim

“Tom helped me buy my house in South Pasadena. The process involved 18 competitive bidders and he went the extra mile by taking my bid to the seller and his broker directly and refusing to leave until my contract was signed. He’s very responsive and tells it to you like it is which is very refreshing to see from a real estate agent. I would whole heartedly recommend his services whether for a buyer or a seller.”

~Taejo Kim

J. Bridge

“Tom Flanagan is a “can-do” realtor. When our loan company dropped the ball on our loan approval, Tom kept the seller calm so that they didn’t pull out of the deal. With any other agent, I’m sure things would have gone poorly, but, Tom managed the entire process with confidence and skill so that we were able to close. Tom is professional, knowledgeable and gets the job done.”

~J. Bridge

Brian Rea

“Tom is the best! He was incredibly committed to helping my wife and I find the perfect home for our growing family (our new baby arrived a month after we closed :). Our needs were really specific: charming house, big yard, views, old details, fruit trees, dead end street, quiet…it went on and on – Tom just smiled and then went out and helped us get this exact house! He was incredibly honest about houses he thought weren’t ideal and ones he thought were the best for our situation. He looked at everything for us – even when we were out of town, or over the holidays he showed up to look at things, sent us films of properties he made and was super efficient about pushing our paperwork through – he was masterful at the process of bidding. He was always looking out for our best interests – It was like having a best friend who was an expert in real estate right along with us for the process. I can’t say enough good things about Tom, his agency and his colleagues. He even found a house with a yellow door – that made my wife (from Sweden) very very happy. I would DEFINITELY recommend working with Tom!!”

~Brian Rea
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